Clemmer, Jim. <br/><br/>
Firing on all Cylinders :  The Service / Quality System for High-Powered Corporate Performance / 

 - 2nd Ed 
 - Toronto :  Macmillan Canada,  1992. 
 - [xix], 392 p. 
<br/><br/><label>ISBN: </label>0771591667 
<br/><br/><label>Dewey Class. No.: </label>658.812  / CLE